Patient Access Representative - Emergency Department - Cleveland Clinic Careers (2024)

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Job Detailsnbowman2024-05-28T11:52:31+00:00

Caregivers in Lutheran Hospital\u2019s Emergency Department provide care to all patient populations, ranging from infants to geriatrics, and ensure that each patient\u2019s visit is as comfortable and stress-free as possible. As a Patient Access Representative, you will provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Lutheran Hospital\u2019s Emergency Department to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to complete their registration and leave a positive, lasting impression. This position may require you to rotate to different locations/hospitals based on staffing needs.\u00a0\u00a0

The ideal future caregiver is someone who:\u00a0

  • Has experience in customer service and registration.\u00a0

  • Is outgoing, reliable and detail-oriented.\u00a0\u00a0

  • Is comfortable and confident when speaking to patients in medical settings.\u00a0

  • Thrives in a team environment.\u00a0\u00a0

When working as a Patient Access Representative, you will experience the healthcare field inside and outside of clinical positions. You\u2019ll enhance your skills and advance your career in this role as it offers different career paths and leadership development opportunities down the line.\u00a0

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.\u00a0


Responsibilities:

  • Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
  • Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
  • Maintains productivity and quality standards.
  • Functions as a Super User.
  • Acts as a resource for training of new team members and during the implementation of new processes.
  • Provided registration and cash collection access in Epic.
  • Other duties as assigned.

Education:

  • High school diploma or equivalent.

Certifications:

  • None required.

Complexity of Work:

  • Basic PC software application knowledge and ability to use multiple data systems required.
  • Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
  • Must be detail oriented.
  • Excellent communication, organizational and interpersonal skills required.
  • Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
  • Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Work Experience:

  • Minimum of 2 years of experience in a customer facing role with in person or phone contact.
  • An Associates degree may substitute for up to one year of the stated experience.
  • A Bachelors degree my substitute for up to two years of the stated experience.

Physical Requirements:

  • Ability to communicate and exchange accurate information.\u00a0
  • Ability to perform work in a stationary position for extended periods.\u00a0\u00a0
  • Ability to work with physical records or operate a computer or other office equipment.\u00a0\u00a0
  • In some locations, ability to travel throughout the hospital system.\u00a0\u00a0
  • In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

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Cleveland, OH, US

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req#: 262200

Location: Cleveland, OH

Facilities: Lutheran Hospital,

Professional Area: Customer Service

Department: 3972 Admitting And Registration-Lutheran Hospital

Job Code: U99943

Schedule: Part Time

Shift: Evenings

Join Cleveland Clinic’s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Caregivers in Lutheran Hospital’s Emergency Department provide care to all patient populations, ranging from infants to geriatrics, and ensure that each patient’s visit is as comfortable and stress-free as possible. As a Patient Access Representative, you will provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Lutheran Hospital’s Emergency Department to receive healthcare services. You will work face-to-face with diverse populations of patients collecting their financial, insurance, medical, and demographic information to complete their registration and leave a positive, lasting impression. This position may require you to rotate to different locations/hospitals based on staffing needs.

The ideal future caregiver is someone who:

  • Has experience in customer service and registration.

  • Is outgoing, reliable and detail-oriented.

  • Is comfortable and confident when speaking to patients in medical settings.

  • Thrives in a team environment.

When working as a Patient Access Representative, you will experience the healthcare field inside and outside of clinical positions. You’ll enhance your skills and advance your career in this role as it offers different career paths and leadership development opportunities down the line.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

  • Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
  • Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
  • Maintains productivity and quality standards.
  • Functions as a Super User.
  • Acts as a resource for training of new team members and during the implementation of new processes.
  • Provided registration and cash collection access in Epic.
  • Other duties as assigned.

Education:

  • High school diploma or equivalent.

Certifications:

  • None required.

Complexity of Work:

  • Basic PC software application knowledge and ability to use multiple data systems required.
  • Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
  • Must be detail oriented.
  • Excellent communication, organizational and interpersonal skills required.
  • Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
  • Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Work Experience:

  • Minimum of 2 years of experience in a customer facing role with in person or phone contact.
  • An Associates degree may substitute for up to one year of the stated experience.
  • A Bachelors degree my substitute for up to two years of the stated experience.

Physical Requirements:

  • Ability to communicate and exchange accurate information.
  • Ability to perform work in a stationary position for extended periods.
  • Ability to work with physical records or operate a computer or other office equipment.
  • In some locations, ability to travel throughout the hospital system.
  • In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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